Frequently asked questions

What is the process for getting matched with a tutor?


As soon as you think your child may benefit from tutoring, feel free to give us a call. We'll have a brief interview about your needs, and we'll send you a follow-up questionnaire to get the specifics on you and your child's needs. After we receive the questionnaire, we'll personally match you with one of our pre-vetted, qualified tutors. We'll have a follow-up call and set up a date and time to get started. We will provide you with your tutor's contact information and you can begin reaching out to schedule tutoring sessions. If you prefer a quick phone call or meeting first, we can schedule that also. Once this process is complete, tutoring can begin on your schedule. You'll work directly with your tutor to confirm times, cancellations, reschedule, etc.




Do you offer online tutoring?


Yes! Many of our tutors are prepared to take their sessions online. Simply get in touch and ask about online tutoring. We'll make sure your tutor match can meet your needs.




Who are your tutors?


S.T.E.P. Tutors is a network of local educators with a varity of backgrounds. They include former and current teachers, college students, and professionals with specific expertise. Most are experienced educators. All tutors are thoroughly vetted with their backgrounds checked.




How much does tutoring cost?


Tutoring tends to average around $24-35 per hour, depending on the number of hours. Clients can choose to pay-as-you-go at an individual rate. After the first lesson, if you decide to purchase a discount bundle, we will happily apply the cost of the first lesson toward the total bundle cost. Clients can also choose to go with one of our discounted bundles. All bundles are hourly packages (10 hours, 15 hours, 20 hours, 30 hours), to be used according to your own desired schedule. The larger the bundle, the greater the discount. If you want specific pricing for your needs, or a custom package, please contact us. We're more than happy to work with you and can be flexible according to your needs.




How do I pay for your services?


For pay-as-you-go tutoring sessions, the full amount is required upfront. For all discount bundles, we require a 30% deposit upfront. At the end of each month following tutoring, we'll invoice you for the total number of hours used in a given month. Payment is due by the 15th of every subsequent month, for the previous month balance. Hours are reduced from your total balance and used up as you need them. Of course we are happy to discuss the terms of custom packages. Simply give us a call. We accept payments via Venmo, Zelle, Paypal or Cash App.




Do you offer payment plans?


One of the reasons our clients love us is because of our bundles and monthly invoicing. Not only do we offer significant discounts on our bundles (as much as 20%), but our "by the hour" monthly invoicing also helps our clients tackle costs in manageable bites. Here's an example of how it works: Let's say a client chooses the 30-hour bundle at the start of January. A deposit of $252 is required upfront (30% of $840). Let's say the student receives tutoring seven times that month. At the end of the month, we will send a invoice for $196 (7 sessions at $28 per session). The remaining balances are: $392* and 23 hours** Here's the math: *$840 (total) - $252 (deposit) - $196 (7 hours at $28) = $392 (remaining balance) ** 30 hour bundle - 7 hours used = 23 hours remaining




Do you have a center?


We understand that coordinating family logistics can be a challenge! For that reason, rather than you coming to a tutoring center, our tutors meet you at your desired location and work around your schedule. Our tutors are available to work in-home with an adult present, or on-site in a public location (i.e. library, cafe, book store, etc.). Due to concerns about the COVID-19 outbreak, many of our tutors have migrated to awesome online platforms for virtual tutoring. Please contact us directly with questions.





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P.O. Box 616771 Orlando, FL 32861

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